FREQUENTLY ASKED QUESTIONS
PACKAGES
What is the difference between each package?
VIP – VIP exclusive events and all events - Free Event shuttle Bus, VIP Gift Bag and fast track wristband collection. Option to add hotel stay with breakfast.
How to I include hotel with my package?
Is airport transfer inclusive of my package?
BOOKING PROCESS
What services do you offer?
Can we arrange flights?
Which methods of payment are accepted if I want to book?
How will I know my reservation is confirmed?
Can I book for 1 person or 3 people?
Can I add extra people to my party once I've paid my deposit?
Does my group have to pay their deposits at the same time or can we pay individually?
How do I book for more than 10 passengers?
Can I join this trip if I'm not from Europe, America or Canada?
DEPOSIT & MONTHLY INSTALLMENTS
Can guests pay in instalments?
Can I pay in full immediately?
Are payments refundable?
What Happens if I miss my payment deadline on the instalment plan option?
When is the deadline to secure my place on trip?
How do I pay my monthly instalments?
HOTEL & EVENTS
When is this event taking place and where?
What is the official hotel for Destination Dubai?
What time is Check-in and Check-Out?
Does the hotel serve alcohol?
What area do you advise I book my hotel if I purchase your package without hotel?
What kind of events will be taking place during the week?
When do we get the Full Itinerary?
What is your absolute best Package?
Can I purchase just the Events Wristband only Package?
How much is the Hotel & Events Platinum Package?
How much is the Hotel & Events VIP Package?
Would I be able to purchase alcohol at the events?
Can you ensure my room has a balcony and is next door to my friends?
How much is it for single or triple occupancy?
Do you provide airport transfers?
Do you provide food and drink?
Do I require a passport to travel?
SHORT STAY
Can I stay for less than 7 nights?
CANCELLATION, ADDITIONAL FEES & OTHER
Is there an age limit?
I can no longer attend but my friend wants to take my place what happens now?
Is travel insurance included in any of the packages?
Are there any hidden costs?